FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Domestic orders take 5-10 business days. International orders (USA, UK, Europe, Australia) typically take 10-25 business days depending on your location.

Do you offer free shipping?

Free shipping is available on select orders. Shipping rates are calculated at checkout based on your location and order size.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Please visit our Return & Refund Policy page for full details.

Can I return a custom or made-to-order rug?

Unfortunately, custom and made-to-order rugs are non-returnable as they are crafted specifically for you.

Products & Materials

What materials are your rugs made from?

Our rugs are made from premium natural materials including wool, silk, cotton, jute, and natural dyes. Each product listing specifies the exact materials used.

Are your rugs handmade?

Yes! Every rug in our collection is 100% handmade by skilled artisans using traditional techniques.

Do you offer custom sizes and colors?

Yes, we offer made-to-order rugs in custom sizes and colors. Please visit our Contact page to discuss your requirements.

Rug Care

How do I clean my handmade rug?

We recommend regular vacuuming and spot cleaning with mild soap and water. For deep cleaning, professional rug cleaning is advised. Avoid machine washing.

FAQ